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Release Date: July 2009

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YOUR SECRET WEAPON AGAINST BAD SERVICE

Free 2009 Consumer Action Handbook now available

When the economy is uncertain, it’s even more important to watch every dime. To help you get the most bang for your buck, avoid credit problems, and resolve shopping hassles, order the 2009 edition of the free Consumer Action Handbook from the Federal Citizen Information Center.

Celebrating its 30th anniversary, this year’s Consumer Action Handbook continues to provide top-notch tips and advice for common consumer issues like buying a car, building good credit and protecting your privacy. Now you’ll also find expanded resources for military personnel, the latest facts on buying a home and even more contact information for major companies.

Has an airline ever damaged your luggage? Ever bought something online or by phone and it was nothing like they promised? Turn to the Consumer Action Handbook’s sample complaint letter. It shows you how to vent effectively about the situation and get the matter resolved. You can get the right address for the company in the Handbook’s “Consumer Contacts” section—featuring thousands of consumer contacts at businesses, federal agencies, state and local consumer offices, and national consumer organizations.

The Consumer Action Handbook is also at your service online at www.ConsumerAction.gov. Search the website to easily access and download all of the information in the printed edition, plus keep up with the latest consumer news and product recalls.

Spanish speakers can get the information they need from the Consumer Action Handbook’s companion publication: the Guía del Consumidor. Not just a translation of the Handbook, the Guía and its website www.consumidor.gov are created in Spanish to address consumer issues important to the Hispanic community.

A shaky economy reminds you of the importance of watching your money. Turn to the Consumer Action Handbook to help you protect your hard-earned cash.

There are three easy ways to get your free copy of the 2009 Consumer Action Handbook:

  • Send your name and address to Handbook, Pueblo, Colorado 81009.

  • Visit www.ConsumerAction.gov and click on “Order Handbook.”

  • Call toll-free 1 (888) 8 PUEBLO. That’s 1 (888) 878-3256, weekdays 8 a.m. to 8 p.m. Eastern Time and ask for the Handbook.

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GSA #2935

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